Before you buy
Your watermarked preview is free within the studio’s displayed allowance. You can use one included guided retry before purchase. If neither result feels right, you do not have to buy. The retry ends when you purchase; we do not include ongoing manual retouching or unlimited revisions.
Your digital portrait
Once payment is confirmed, your selected portrait is available without our watermark in Your portraits. We also send a purchase confirmation to your account email. Where the scene supports both finishes, you can download color and black-and-white versions. There is no shipping charge for a digital download.
Payment confirmation is normally quick, but bank processing or an outage can delay access. If checkout succeeded and the download remains unavailable, contact us with your account email and order reference. Please save your own copy after download.
If there is a problem
Email service@tailwaggery.com if you were charged twice, cannot access a paid file, received a corrupted or incorrect file, or the delivered portrait materially differs from the preview you bought. We will investigate and, as appropriate, restore access, replace the file, or refund the affected purchase.
Please report problems within 14 days if possible so we can help promptly. This request does not shorten any mandatory legal rights or deadlines. Include the order reference, account email, and a short explanation; do not send full payment-card details.
Because you see the personalized result before purchase and the file is delivered digitally, we generally do not offer change-of-mind refunds after successful delivery of the preview you approved. That does not exclude remedies required by applicable law for defective, misdescribed, or undelivered content. Contact us if you are unhappy and we will review the circumstances.
Refund processing
Approved refunds go back to the original payment method when possible. The bank or payment provider controls when the credit appears; contact us if it does not arrive within the timeframe given in the refund confirmation. A full refund removes future access to that purchase’s download links.
Prints and gifts
Print ordering is not currently enabled. Product previews and delivery quotes are for planning only and do not place an order. Quoted arrival windows are estimates based on the product and address; production, carrier conditions, and holidays can affect delivery. Standard delivery may be included in the displayed product price, and any location adjustment is shown separately in the quote.
Before physical ordering opens, we will publish the applicable cancellation, damage, reprint and return process. You can already use your purchased digital file with your own print provider, whose terms and production choices will apply.
Need a hand?
Contact us for purchase, delivery, accessibility, or account help. If mandatory consumer law gives you a cancellation or refund right, that right takes priority over this policy.